FREQUENTLY ASKED QUESTIONS
This section may help you with any questions you have. If there is a question we haven't covered then please do not hesitate to call us on 0207 193 9564/strong>.
Is there an age limit for Hammerfest?
- Hammerfest is an over 18s event.
How do I update the names on my tickets?
- 1. Sign in to customer account
2. Click the "My Account" link in the site menu
3. Click the "My Orders" link in the sidebar
4. Click the "View Order" link on the order you want to edit
5. Click the "Edit Party Members" link at the top of the order
6. Edit party member details then click the "Save Changes" button
When will I receive my tickets?
Hammerfest is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in - this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Doors open at 11am Thursday 23rd March 2017
What time does the Hammerfest officially close?
Guests will be expected to leave the site at 12pm on Sunday unless you have upgraded to VIP - if this is the case, checkout is at 3.00 pm.
If you choose to have the express check-out option you are free to leave when you are ready. If you take the express check-out option and damages are found after you have left we will be within our rights to charge you for any unreported damage caused. However, if you prefer for your room to be checked for damages, please advise main reception and we will send a security officer to check your apartment. Once checked, your card authorisation will be released and you are free to leave. If you are booked into the Classic package accommodation there will be a supplement for late checkout should you require it. Please contact the call centre on 08700 110034 for more details.
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments if bookings are made prior to 3rd October 2016. Deposits are £60 per person which includes booking fees. To pay balances, please contact us on 08700 11 00 34.
How many keys to apartments will be issued?
Two keys per apartment will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.
Can I smoke in onsite accommodation?
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don't drive - everything on site is within walking distance.
Can I bring my own food or alcohol onto the site?
Yes. You can bring as much food and drink as you like, but this can only be consumed in your accommodation.
Do I have to be back in my apartment by a certain time?
You have to be out of the arenas at closing time, which is around 2am each night.
Will my friends and I be sharing the same apartment?
All names in the same booking reference will be allocated to the same apartment. For group bookings of eight people or more, please contact our call centre on 08700 110 034 who will request apartments close together for you. This is only a request and we can't guarantee to fulfil it.
Are there any dress codes for the various events?
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband or laminate, can I get a replacement?
To replace a wristband or lanyard that has been reported lost, there is a charge of £50. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
There are wifi hots spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device..
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner's risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.
If I feel unwell, is there anybody on site who can help me?
There will be a medic on site at all times. The medic's number will be displayed in all public areas, and they can also be called by security and reception staff.
Is there anything else to do aside from Weekender activities?
You can hire fun equipment like pedal karts and bikes. There's also an arcade area on site. It's 3 miles town centre and other local beauty spots are a short drive away.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
I don't want to stay on-site - can I still attend?
A limited amount of daily tickets will eventually go on sale. These are valid from 10am until midnight (you will need to leave the site by midnight). Accommodation is not included in the daily ticket package. These can also be booked via our call centre 08700 110034.